Company: Telenor Microfinance Bank Limited
Position: Branch Manager
Location: Lahore
Position Summary:
The incumbent is responsible for managing and growing the branch banking liability business. The incumbent is also responsible for ensuring that all customer service initiatives are in place, dealing with issues quickly and courteously.
Key Responsibilities:
- Responsible for smooth functioning of all branches’ operations including administration, marketing, training, lending and security.
- Strong understanding of prudential regulations & SOPs.
- Familiarity with bank laws, foreign exchange control regulations & Government Securities sales & encashment.
- Ensure achievement of assign targets as per the defined deadline.
- Daily sessions on business momentum and target achievement with sales & service staff.
- Portfolio Analysis of the Branch, identifying the stagnant customer base and drive the deepening of multiple products selling.
- Strong understanding of Bank’s products & offerings.
- Monthly review of P&L of the Branch with the objective of optimum utility of available resources, which will lead to enhanced revenue lines with standard cost components.
- Balance Sheet Management in line with the Bank’s strategy.
- Management of Cost of Fund keeping in view the Interest Rate Scenario and the Bank’s Strategic view.
- Monitor service delivery in the Branch ensuring high competitive standards. Compliance of regulatory framework with special focus on KYC parameters.
- Constantly review internal and prudential KYC and AML requirement with a view to remain updated on any revisions.
- Periodic Review of the customer base in line with the assigned risk categories.
- Lead to motivate Branch Staff towards achieving their respective targets.
- Formulate viable business development strategies to ensure long-term success and achievement of goals.
- Ensure safety and security of location, cash, collateral and other critical branch records within the area.
- Deal with problems by providing creative and practical solutions.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Strict monitoring of staff against any corruption and malpractices and report any such incidents to supervisor’s office (Head Office/ Regional Office) with confidence and integrity.
- Carry out any other task assigned by supervisor
- Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviours & Values in all aspects of his/her work conduct.
- Ensure that a culture of risk and compliance management is implemented, and institute performance measures tied to individual risk and compliance responsibilities.
Required Knowledge, Competencies, Skills and Experience:
- 6-10 Years of Product management Experience & Hands on experience in sales
- Knowledge of Micro Finance products and lending practices from a product, risk, compliance an operational perspective.
- Time management
- Leadership skills
