Position Title: AM CS - BPC
Location: Head Office, Karachi
Role Type: Permanent
Job Purpose
AM Customer Service for Beauty and Personal Care (BPC) Category will have the prime responsibility to ensure the weekly & Daily Service Levels of the category. The key day to day operations will include order management & partnering with the supply chain functions for securing end to end timely delivery against the orders. Along with this, business waste reduction for FG also comes in ambit of ACSM where key stakeholders are brands & trade marketing to capitalize the liquidation opportunity on ground.
Job Responsibilities
- Working with Customer Development, Customer Replenishment Specialists, Customer Availability Specialists, and Stock Management to ensure external messages are simple, clear, and consistent.
- Ensure prompt and professional feedback to all ad-hoc Cat CD queries, working with internal stakeholders to source information as required
- Manage the relationship with Unilever regional sales team & Distributors to ensure a collaborative atmosphere required to drive improvement processes related to service levels, cost efficiencies and loss reduction
- Tailoring order shortage communications to meet / exceed customers’ expected level of communication while flowing back the feedback to demand planners as SnOP input.
- Deliver transparency of the overall Supply situation and highlight any Supply Risks to support the Business Planning process
- Manage closely with Supply Planning & distribution planning teams for the availability of FGs and Promised capacities
- Manage closely with Logistics and W/H teams the availability of FGs and services to ensure timely Product dispatch to customers
- Ensure Distribution Requirement Planning for FG and manage the day-to-day operation for planning and ordering Finished Goods
- Support the S&OP process by driving a structured Demand and Supply Reconciliation Process
- Ensure Customer Service KPIs are embedded in all ways of working in terms of OT, process efficiency measures, business waste reduction (Service, efficiency, cost)
- Ensure Stocks are within the Norm and manage DOH while maintaining the required Service levels.
- Provide latest view (week’s delivery) against week’s order to category stakeholders.
- Prepare and propose monthly provision for finished goods stocks of respective categories after aligning all stake-holders
- Implementing supply chain initiatives with key contacts at the customer.
Education & Work Experience
- Bachelors/Masters degree in Engineering or Supply Chain
- 3+ years experience in Supply Chain in FMCG.
- Proven track record of analytical thinking, stakeholder management and team management.
Other Skills:
- Stakeholder management
- Conflict Resolution
- Communication Skills
- Ability to work together with cross functional teams
- Power BI
Stakeholders:
- Planning (supply, demand & distribution) Teams
- Logistics and Warehouse Team.
- Category CD & brands
- Field CD & Customers
- Order to Cash Team
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
