Project Trainee - Account Management foodpanda Pakistan 2022
About the job
Position Title: Project Trainee – Account management
Department: Shops
Company: foodpanda
Location: Lahore, Pakistan
Responsibilities:
- Conduct external face-to-face meetings with vendors, including furnishing the onboarding training manual tailored-fit for a specific partner, support in vendor issues and being in contact with them.
- Reduce overall Fail Rate of Orders, Vendor Deactivations, Offlaying hours - enhance Vendor Experience and to build strong relationships with vendors.
- Work closely and proactively with the Supply, Live Operations, Sales, Account Management and Content Teams in ensuring all tasks and requirements are both accurate and conducted in a timely way.
- To increase the order growth by smoothing the city operations.
- Oversee vendors that are newly onboarded to the platform and drive operational excellence within the platform on metrics including commercial performance, internal tools, systems, and any other special projects.
- Manage and resolve vendor-related inquiries, issues, and escalations.
- Ability to work with different teams (inter and intra-department) to ensure smooth vendor journey and high quality of vendor experience within the platform.
- Analyze vendor performance data and develop strategic plans to boost team's performance.
- Gather insights and understand pain points from all team members in Commercial in order to develop recommendations for future initiatives and road map development.
- Identify and provide the right Cellular Network where the vendor is facing network issues.
- Minimize vendor offboarding by resolving their issues and bring them again on foodpanda.
- Maintaining the log and updating records of inventory on salesforce.
