VACANCY ALERT!
COMPANY
MCB Bank
POSITION
CONTACT CENTER EXECUTIVE – OPERATIONS GROUP
INDUSTRY
Banking/Financial Services
CATEGORY
Client Services & Customer Support
JOB TYPE
Full Time/Permanent ( First Shift (Day) )
GENDER
No Preference
MINIMUM EDUCATION
Bachelors
REQUIRED EXPERIENCE
Fresh - 2 Years(Fresh or 1-2 years of relevant experience)
TOTAL POSITION
35+
Job Description
MCB requires qualified and motivated professionals whose work ethics are based on hard work and diligence, to fill the positions of Contact Center Executives.
Brief Job Description of Contact Center Executive:-
The role is responsible for answer incoming calls from customers related to their queries and requests, handle complaints, troubleshoot problems and provide information.
- Answer incoming customer phone calls and take appropriate action for each call.
- Perform basic account maintenance activities to resolve customer issues in line with bank’s policies and procedures
- To ensure that highest level of customer care is delivered and all problem incidences are highlighted and reported.
- Achieve established standards for call handling quality, accuracy and productivity
- Capture customer’s query / request / complaint as per bank’s standard operating procedures
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Ensure compliance with all company / client policies, procedures and practices
- Positive attitude, goal oriented and team player
How To Apply:-
Interested candidates may visit our website for details and apply online at https://lnkd.in/fKa89Fv or send us a direct email at talentacquisition@mcb.com.pk mentioning the post applied for in the subject.
Last date for submission of application is June 18, 2022
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| MCB Bank Jobs 2022 Latest – Apply Online via www.mcb.com.pk |
