Meezan Bank is looking to hire in the Service Quality Department in Karachi.
1- Service Quality Consultant
Eligibility:
- Bachelor's (Master's preferred) from a reputable university.
Experience:
- Fresh to 2 years of relevant working experience
Job Responsibility:
- To regularly conduct branch visits and evaluate branch performance as per the key service indicators of the Bank.
- Acts as a service ambassador of the bank in facilitating branches for getting their services related issues expedited at area, region or head office level.
- Identify areas of service improvements in branches and banking processes which will help in enhancing customer experience.
Skills & Knowledge:
- Customer centric
- Critical thinking
- Good communication skills
Department:
- Service Quality (Customer Support Group)
Location: Karachi
Last date: 01 December, 2022
How To Apply:
If you fit the eligibility criteria, PLEASE APPLY online by December 1, 2022 through the following link: https://lnkd.in/eVtb3CZ
Meezan Bank is looking to hire in the Service Quality Department in Karachi. |
2- Manager Customer Compliant Unit
Eligibility:
- Bachelor’s preferably BBA from an HEC recognized institute/ university
Experience:
- At least 10 years in banking industry and serving currently as Manager
Job Responsibility:
- Responsible for serving as Key Contact Person for Banking Mohtasib Pakistan and State Bank of Pakistan.
- Understand regulatory expectations impacting customer experience and customer complaints.
- Understand customer issues, identify lines of inquiries, decisions to be made, with an acceptable level of reading, writing and speaking Urdu and English, including an ability to summarize and present ideas and solutions with clarity.
- Work within timelines and working hours continuously identifying productivity enhancement opportunities.
- Work independently with focus and ability to plan day, week, month and quarter for self and team, and assist line manager in escalations and thematic issues identification on a regular basis without the need of constant reminders.
Skills & Knowledge:
- Thorough understanding of regulatory requirements related to customer complaint handling process.
- Ability to identify and manage emerging trends in customer complaints and work with key stakeholders to expedite resolution process.
- Demonstrated capability of thinking in terms of preventive actions.
- Ability to plan, direct and manage day to day operations.
- Ability to manage teams and develop and enhance functions such as internal quality assurance, internal controls, reporting, etc. and ability to manage complaints received from multiple channels including escalated complaints.
Department: Service Quality
Location: Karachi
Last date: 01 December, 2022
How To Apply:
If you fit the eligibility criteria, PLEASE APPLY online by December 1, 2022 through the following link: https://lnkd.in/eVtb3CZ
Meezan Bank is looking to hire in the Service Quality Department in Karachi. |